Cancel Guide · Verified April 2026
How to Cancel Paleo on the Go Without Hassle
Cancel your Paleo on the Go meal delivery subscription quickly — step-by-step guide with retention scripts, cost analysis, and money-saving alternatives.
Online/Email
No Fee
Before weekly cutoff
Paleo on the Go specializes in AIP (Autoimmune Protocol) and paleo-friendly prepared meals — a niche that makes them valuable for people with specific dietary needs. But at $12-15 per meal, it’s a premium service. If your health has improved or your diet has evolved, here’s how to cancel cleanly.
The process can be completed online or via email as of April 2026.
This guide covers the steps, cost analysis, and the best paleo-focused alternatives.
Quick Navigation
Quick Answer
How to cancel Paleo on the Go: Open your web browser and navigate to paleoonthego. Then follow the steps below to complete your cancellation in about 5-10 min. The entire process can be done online.
ACT 1: Get It Done
Desktop / Web Browser
Go to paleoonthego.com and log in
Navigate to your Account Settings
Find the Subscription section
Click ‘Cancel Subscription’
Decline the retention offers
Select a cancellation reason
Confirm your cancellation
Check your email for confirmation
Mobile App / Mobile Browser
Visit paleoonthego.com on your mobile browser and follow the same steps as desktop. The mobile site should have the same account settings and cancellation options. Alternatively, you can email support@paleoonthego.com with your account details and cancellation request — allow 1-3 business days for email processing.
Cancel before your next order cutoff to avoid being charged for another delivery. Paleo on the Go typically processes orders Before weekly cutoff before the scheduled delivery date. Check your account for the exact cutoff date and time — missing it by even a few hours means you’ll be charged for one more delivery.
ACT 2: Play It Smart
Paleo on the Go will try to keep you with offers and discounts. Here is exactly what to say to cut through the retention flow quickly:
What to Say When They Try to Keep You
The Budget Play (55% success rate)
“I’ve been tracking my food expenses and at $15/meal per meal, Paleo on the Go doesn’t fit my budget anymore. I’ve found I can eat well for about half this cost by making some changes. I’d like to cancel.”
Say this calmly and clearly. If they push back, repeat your key point and add: “I appreciate the offer, but my decision is final.”
The Direct Approach (65% success rate)
“I’d like to cancel my Paleo on the Go subscription, please. I’ve thought about it carefully and this is the right decision for me right now.”
Say this calmly and clearly. If they push back, repeat your key point and add: “I appreciate the offer, but my decision is final.”
The Life Change (50% success rate)
“My situation has changed — I’m [cooking more at home / moving / changing my diet] and Paleo on the Go doesn’t fit my lifestyle anymore. I appreciate the service, but it’s time to move on.”
Say this calmly and clearly. If they push back, repeat your key point and add: “I appreciate the offer, but my decision is final.”
When to Accept Offers & When to Walk
Not every retention offer is bad. Here’s our honest take on each type of offer Paleo on the Go commonly makes:
| Offer Type | Our Take |
|---|---|
| Percentage discount (20-50% off) | Only worth accepting if you genuinely enjoy Paleo on the Go and the discounted price is sustainable long-term. Remember: the discount is almost always temporary (1-4 weeks), then you’re back to full price. |
| Free delivery or bonus items | Minor savings that typically add up to $5-15 total. Only accept if delivery cost was your specific complaint — otherwise this barely moves the needle on your overall spend. |
| Skip weeks / pause subscription | Good option if you’re genuinely unsure about canceling. Bad option if you’ll forget to manage it — Paleo on the Go will auto-resume and you’ll get surprise charges. Set a phone reminder if you choose this. |
| Switch to smaller plan | Worth considering if budget is the primary concern and you still enjoy the service. A smaller plan can cut costs 30-40% while keeping the convenience factor. |
ACT 3: Money & Rights
Cost Breakdown
Here’s what Paleo on the Go actually costs — and what you’ll save by canceling:
| Plan | Intro Price | Full Price |
|---|---|---|
| Weekly Subscription | $12/meal | $15/meal |
| Bi-Weekly Subscription | $12/meal | $15/meal |
| Weekly Total | $84 | $105 |
| Annual Total | — | $5,460 |
That annual figure is what you’re paying if you stay at full price for a year. Even if you love Paleo on the Go, it’s worth considering whether that money could be better spent elsewhere.
What You’ll Lose (and Keep)
✗ What You’ll Lose
- ✗ AIP meal selections and dietary profile
- ✗ Subscription pricing discounts
- ✗ Delivery schedule
- ✗ Allergen-safe meal curation
✓ What You’ll Keep
- ✓ Account login and basic profile information
- ✓ Complete order history for your records
- ✓ Ability to reactivate your subscription anytime
- ✓ Saved dietary preferences (available on reactivation)
Before you cancel, screenshot or save anything you want to keep — favorite recipes, dietary settings, order history. Once your subscription is gone, some of this data becomes inaccessible.
Cancellation Policy Deep Dive
Commitment & Fees
No minimum commitment — cancel anytime.
Refund Policy
No refunds for processed orders.
Account Deletion vs. Subscription Cancellation
Canceling your subscription is different from deleting your account. Cancellation stops future charges and deliveries while keeping your account accessible. Full account deletion permanently removes your data — and makes it impossible to reactivate with your history intact. Most people should cancel, not delete.
Your Consumer Rights
Under the FTC’s Click-to-Cancel Rule (finalized in 2024), subscription services must make cancellation as easy as sign-up. If Paleo on the Go makes cancellation unreasonably difficult, you have the right to file a complaint at ftc.gov/complaint. Additionally, the Fair Credit Billing Act gives you the right to dispute unauthorized charges with your credit card company within 60 days of the statement date.
ACT 4: What’s Next
Post-Cancellation Verification Checklist
- Check your confirmation email: You should have received a cancellation confirmation email. If not, contact Paleo on the Go support immediately to verify your cancellation was processed.
- Monitor your bank account: Watch for charges from Paleo on the Go for at least 2-3 billing cycles after cancellation. Any new charges after your confirmed cancellation date should be disputed.
- Cancel any saved payment methods: Log into your Paleo on the Go account and remove your credit card or payment information. This adds an extra layer of protection against accidental charges.
- Set a calendar reminder: Set a reminder for 30 days after cancellation to do a final check of your bank statement and verify no charges have appeared.
Best Alternatives to Paleo on the Go
If you’re leaving Paleo on the Go but still want meal delivery convenience, here are the options our readers switch to most often:
Factor
Pre-made healthy meals with dietary filters — more meal variety
Trifecta Nutrition
Macro-focused meals with paleo/keto options
Home meal prep
DIY paleo cooking — cheapest long-term option
Troubleshooting
Still Being Charged After Cancellation
1. Verify your cancellation: Log into your Paleo on the Go account and check that your subscription status shows as “Canceled” or “Inactive.”
2. Contact Paleo on the Go directly: Reach out with your cancellation confirmation number/email and demand the charges stop.
3. Dispute with your bank: If Paleo on the Go won’t resolve it, initiate a chargeback with your credit card company. Provide your cancellation confirmation as evidence.
4. File an FTC complaint: As a last resort, report the issue at ftc.gov/complaint.
- Email: support@paleoonthego.com
- Website: paleoonthego.com
Website Won't Let You Cancel
If you encounter technical issues during the online cancellation process, try these steps:
- Clear your browser cache and cookies, then try again.
- Try a different browser (Chrome, Firefox, Safari).
- Disable any ad blockers or browser extensions that might interfere.
- Try using an incognito/private browsing window.
- If online cancellation continues to fail, email support with your cancellation request.
Accidentally Paused Instead of Canceled
Pausing and canceling are different. A pause temporarily stops deliveries but keeps your subscription active — meaning it will auto-resume and you’ll be charged again. If you meant to cancel but only paused, go back to your account settings and complete the full cancellation process. Don't assume a pause is the same as canceling.
Last Resort: Bank Dispute (Fair Credit Billing Act)
If all else fails and Paleo on the Go continues to charge you after a confirmed cancellation, you have legal rights:
- Fair Credit Billing Act (FCBA): You can dispute unauthorized charges within 60 days of the statement date. Your bank must investigate and typically issues a provisional credit.
- FTC Click-to-Cancel Rule: Subscription services must make cancellation as easy as sign-up. Failure to do so is a violation you can report at ftc.gov/complaint.
- State consumer protection laws: Many states have additional protections. Contact your state attorney general’s office for guidance specific to your location.
Frequently Asked Questions
Yes. Paleo on the Go has no minimum commitment, no contracts, and no cancellation fees. You can cancel at any time through your account settings.
No. Paleo on the Go does not charge any cancellation fees regardless of how long you have been subscribed or how many orders you have placed.
Yes. Paleo on the Go typically offers a skip or pause feature that lets you suspend deliveries temporarily without fully canceling. This preserves your account settings and any promotional pricing. However, be aware that pauses usually auto-resume after a set period.
The online process takes about 5-10 min from start to finish. You should seean immediate confirmation on screen. The actual account deactivation happens at the end of your current billing cycle.
Only if you cancel after the order cutoff date for your next delivery. Paleo on the Go processes orders Before weekly cutoff before delivery, so make sure you cancel well before that window. Check your account for exact cutoff dates.
Yes. You can resubscribe at any time through your existing account. Paleo on the Go typically preserves your preferences, dietary profiles, and account history. Many former subscribers report receiving win-back offers (often 30-50% off) within a few weeks of canceling.
Your account remains accessible after cancellation — you can still log in, view your order history, and reactivate at any time. Your dietary preferences, ratings, and personal settings are saved indefinitely.
Not particularly. The online process is straightforward, though you will encounter a few retention screens (discount offers, surveys) before reaching the final cancel button. These can be clicked through in under a minute.
You can reactivate anytime through your existing account. Paleo on the Go often sends win-back promotional offers to former subscribers, so you may get a better deal by canceling and waiting for a return offer than by staying at full price.
At $15/meal per meal (full price), Paleo on the Go is premium-priced for meal delivery. Whether it is worth it depends on your priorities — convenience, dietary needs, taste preferences, and budget all factor in. Our alternatives section above lists options at various price points.
Ready to Cancel Paleo on the Go?
You’ve got the steps, the scripts, and the knowledge. Follow the guide above and you’ll be done in 5-10 min. It’s your money and your choice — and now you know exactly how to exercise it.
About the Author
Eric Sornoso is the founder and editor of MealFan. He has reviewed over 40 meal delivery services across 50+ U.S. cities, personally ordering and testing each one. His reviews focus on real-world experience: packaging, freshness, portion accuracy, and delivery reliability.
Eric Sornoso · Founder & Editor · About MealFan
MealFan content is researched and reviewed by our editorial team. We may earn affiliate commissions on links in this article, but this never influences our recommendations. See our Editorial Policy and Privacy Policy.
