How to Cancel Jenny Craig Before the Cutoff (2026 Guide)

Last reviewed June 2026.

How to Cancel Jenny Craig

Jenny Craig has an unusual recent history worth knowing before you cancel: the original company shut down in May 2023, was acquired by Wellful (the parent of Nutrisystem), and relaunched as an online-only weight-loss program, the physical weight-loss centers did not reopen. So today there is no in-center membership to cancel, only the online program and its food orders.

Quick answer: cancel by calling Jenny Craig customer support at 800-597-5366 and stating you want to cancel your membership/orders. Refunds, where applicable, are typically processed within about 10 business days.

Service type	Online weight-loss program (relaunched, no centers)
Cancel method	Phone: 800-597-5366 (or email support)
Centers	Closed; service is online-only since 2023
Refund timing	Typically within ~10 business days
Operated by	Wellful (Nutrisystem's parent)

Step by step

1. Call 800-597-5366 to reach Jenny Craig customer support.
2. State clearly that you want to cancel your membership and stop future orders.
3. Ask about any refund and confirm no further shipments are scheduled.
4. Note the date, representative, and any confirmation number.

Pause instead of cancel

Because Jenny Craig now runs like an online food-and-coaching program, ask support about pausing or delaying orders if you only need a break rather than a full cancellation.

Watch out for

• The brand changed hands in 2023, so older in-center membership instructions no longer apply.
• Cancellation is phone-based, keep your confirmation in case of later billing.
• Refunds, where due, can take around 10 business days to appear.

Frequently asked questions

Is Jenny Craig still in business?

Yes, but online-only. It closed in 2023 and relaunched under Nutrisystem's parent company; the physical centers did not reopen.

How do I cancel Jenny Craig?

Call 800-597-5366 and request cancellation of your membership and future orders.

How long do refunds take?

Where applicable, typically within about 10 business days of your request.

Considering alternatives? See Nutrisystem alternatives and our best meal delivery for weight loss guide.

What Happens After You Cancel

Once you confirm cancellation, your subscription ends at the close of the current billing cycle. Any orders that have already been processed or are in transit will still arrive, cancellation applies to future orders only. You will not be charged again after the cancellation confirmation, assuming you completed it before the billing cutoff.

Keep the confirmation email as proof of cancellation. If you see an unexpected charge after cancelling, contact the company's support team and reference your confirmation number. Most services resolve these quickly.

Should You Cancel or Just Pause?

Before you cancel completely, consider whether a temporary skip or pause would solve the problem. Most meal delivery services let you skip individual weeks or pause for 4 to 8 weeks from your account settings. Pausing keeps your account active and your preferences saved, you just restart when you are ready, without going through the sign-up process again.

The right answer depends on your situation:

• Going on vacation or traveling: Skip the weeks you will be away.
• Temporarily tight budget: Skip a few weeks or pause until your finances stabilize.
• Unhappy with the service: Cancel and switch. A pause will not fix a quality issue.
• Overwhelmed with food and wasting meals: Reduce your plan size rather than cancelling if possible.

What to Try Instead

If you are done with this service and looking for something better, here are the top alternatives our team has tested:

• CookUnity, 80+ chef-crafted fully prepared meals per week. No cooking, no prep, no dishes. Starting at $10.99/meal. Ships nationwide. This is the top upgrade recommendation for anyone leaving a meal delivery service, the food quality is noticeably better than almost every competitor.
• Factor, Fully prepared meals with strong high-protein and macro-tracking options. Starts at $10.99/meal. Good for fitness-focused eaters.
• Green Chef, USDA Organic meal kits with structured diet plans. Premium quality at $11-13/serving.
• HelloFresh, The largest meal kit service with the most recipe variety. $8-11/serving.
• Home Chef, Flexible meal kits and oven-ready trays. Good for families. $9-11/serving.

See our full best meal delivery services 2026 ranking to compare all options side by side.

See also: Best Jenny Craig Alternatives (2026): Jenny Craig Shut Down, Try These Instead