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How to Cancel Home Chef (2026): Steps, Cutoff and What to Know
Home Chef calls cancelling "pausing." Its help center says pausing is an effective cancellation: it stops your subscription until you choose to come back.
Before you cancel
If you only need a break, you do not have to cancel. You can skip any week from the Upcoming Orders page, and Home Chef says you can skip for any reason. You can also switch your plan from weekly to biweekly or monthly under Account Settings, then Subscription.
How to cancel on the website
- Log in to your Home Chef account.
- Click Account in the upper right corner of your dashboard.
- Click the Account Settings tab.
- Find the pause option at the bottom of the navigation tabs on the left and select it.
- Share your reason for pausing when asked.
- Continue until you reach the cancellation confirmation screen, then check for the confirmation email.
Home Chef says your cancellation is not complete until you reach that confirmation screen and receive the email.
How to cancel in the app
- Open the Home Chef app and tap Account at the bottom right.
- Select My Settings.
- Select Pause My Account at the bottom and follow the prompts to the confirmation screen.
The weekly cutoff
Home Chef finalizes and charges orders every Friday at 12 PM Central Time for the upcoming delivery week. Cancel, skip or edit meals before then. After the cutoff, Home Chef cannot cancel the order, so it ships and is charged.
If you also have a Tempo by Home Chef account, the pause path is the same, but Home Chef lists its weekly cutoff as Wednesday at 12 PM Central.
Skip, pause or cancel: which one to use
To skip a week, go to Your Upcoming Orders, find the week, click Manage Delivery and select Skip This Week's Delivery. You get a confirmation email for each skip. Changed your mind? Click Unskip for that week before the Friday deadline.
One thing to watch when pausing: if you choose an automatic restart date, your account reactivates on that date and orders resume. To remove a restart date, reactivate your account, then pause again without choosing a date.
Orders already locked in and your first box
Cancelling does not cancel an order that has already been processed. It also does not cancel your first order, which is scheduled automatically when you sign up. To cancel or reschedule a first order, contact support and choose "Rescheduling My First Order" from the dropdown, before the Friday 12 PM Central cutoff.
Refunds and credits
Home Chef says it cannot cancel or refund an order that has been finalized, processed or shipped, because the food is perishable. If something in a delivered box is missing or wrong, report it through the Help button at the bottom right of your account screen.
Any credit on your account is applied automatically to your next scheduled order.
How to reactivate
Log in when you are ready to order again, and the site will prompt you to reactivate before you place an order. Pausing keeps your preferences and order history.
How to contact Home Chef
- Message: send a request through the Home Chef support form. Home Chef calls this the best way to reach it.
- Phone: (872) 225-2433, 9 AM to 6 PM CT Monday to Friday and 10 AM to 2 PM CT Saturday. Phone lines are closed on Sunday.
Home Chef asks that you not include credit card details or other personal identifying information in messages.
Frequently Asked Questions
What is the deadline to cancel Home Chef?
Cancel before Friday at 12 PM Central Time in the week before your next delivery. Home Chef finalizes and charges orders at that deadline, and a finalized order cannot be cancelled.
Is pausing Home Chef the same as cancelling?
Yes. Home Chef says pausing is an effective cancellation. It stops deliveries and recurring charges until you reactivate. If you set an automatic restart date, your account restarts on that date.
Can I cancel Home Chef in the app?
Yes. Tap Account at the bottom right, select My Settings, then select Pause My Account at the bottom.
Will I get a refund for a box that already shipped?
No. Home Chef says orders that are finalized, processed or shipped cannot be cancelled or refunded because the food is perishable. For missing or wrong items, report the issue through the Help button in your account.
Does cancelling stop my first order?
No. Your first order is scheduled automatically at sign up and cancelling your subscription does not cancel it. Contact Home Chef support before the Friday 12 PM Central cutoff to cancel or reschedule it.
Steps checked September 2026 on Home Chef's help center.
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